Respect

• In everything we do, we represent ICCO with honor
• We promote the principle of equality and we do not discriminate
• We do not tolerate harassment or intimidation. We neither practice any inappropriate form of pressure nor offence
• We grant due attention to all of our partners. We take both our values and assets into account, as well as those of our partners
• We do not judge people, we analyse
• We start any dialogue from the goodwill presumption
• We communicate openly. We accept differences of opinion
• There are no bad ideas. There are no wrong opinions
• We actively listen to people and we grant them constant attention
• We transmit relevant, accurate and timely information to our partners
• We treat our partners with trust, dignity and decency

Friendship

• We trust our Colleagues
• We wish for the best for people around us. We support them in their undertakings. We aid them unconditionally when our assistance is necessary
• We identify both with our Colleagues’ success, and with their hardships
• We are loyal to the team we are part of
• We promote the truth in any circumstances
• We believe in the same scale of values and we share common interests
• We accept people around us for what they are
• We are equal

Integrity

• We are consistent with our own values and with those of the company
• We hold the promises made to ourselves and to others
• We act in a responsible manner with regard to the company. We work in sincerity
• We revere the principle of equal opportunities at work
• Personal relations and activities must not compromise ICCO’s activity and reputation
• We pledge to undertake an ethical behavior
• We do not accept corruption
• We do not offer and we do not accept inappropriate gifts in exchange for obtaining any favors
• We do not accept blackmail
• We fight against theft and dishonesty
• We avoid conflicts of interest

Excellence in service

• We nurture long term relations to our Clients
• Each of us is responsible for the quality of our work
• We commit to realistic objectives and we pursue them
• We respect our Clients’ values, principles and assets
• We ensure correctness and valuable services
• We aim at zero noncompliance

Performance

• We take on realistic and ambitious goals
• We all strive for the accomplishment of our goals
• We assess individual performance according to the achievement of goals
• We actively and responsibly participate in founding and fostering a positive and fair work environment
• We allocate the company’s resources according to the agreed efficiency criteria
• We make use of the available resources in an astute manner
• We develop abilities, we build the team

Team work

• The group interest prevails over any other interest, unless the latter affects the activity of another ICCO company
• We respect the ICCO hierarchy and we take decisions within our authority area
• We respect the prioritization of goals: group – company – department – colleague
• We do not conceal mistakes. We emphasize them in a constructive manner and learn out of them
• We relentlessly share our experience with our Colleagues. We continually upgrade professionally
• We communicate the appointment agenda and we comply with it. We are punctual

Social responsibility

• We encourage environmental protection
• We participate with our projects in the development of the community
• We are actively involved in charity activities
• We participate in creating and fostering a secure work environment